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Operation (outsourcing)

Real Service Consulting and Business offers its corporate and institutional clients operational solutions and services through professionally designed programs developed after analyzing and studying the organization, in line with its strategies. These programs aim to enhance the business environment, resulting in highly professional business performance.

The Operations Department is one of the main pillars of Real Service Consulting and Business, thanks to its accumulated experience and high-level expertise. It regularly measures results and monitors quality to ensure goal achievement, high productivity, reduced costs, increased revenues, and a direct focus on management development. Real Service Consulting and Business Group draws on its expertise in operational fields from its beginnings in human resources.

Call center operating services:

  • Managing outgoing and incoming communications.

  • Telemarketing and sales.

  • Managing support operations.

  • Debt collection via telephone.

Objectives of operation (Acting Business Services):

  • Mitigating risks and sharing human resources responsibility.
  • Enabling clients to devote themselves to their core businesses.
  • Reducing costs and increasing profitability.
    Providing an efficient and effective workforce.
  • Reducing employee turnover.
  • Improve performance and increase market share.

Operating Features (Agent Business Services):

  • Quality of services provided.
  • Practical and theoretical training at the highest efficiency.
  • Ensuring employees gain real-world work experience.

Debt collection services:

Real Service Consulting and Business offers debt collection services on behalf of third parties through Resrvice Debt Collection. Debt collection services are characterized by a variety of collection methods, either by continuously following up with debtors by phone and urging them to pay installments or amounts due, or by conducting field visits to delinquent debtors to encourage them to repay their debts.

Call center operating services:

  • Quality.

  • Accuracy.

  • Adoption of the latest methods and technologies.

Beneficiaries of our debt collection services:

  • The financial sector.

  • Finance companies of all types.

  • Insurance companies.

  • Government sector, service sector, health sector, support services sector, industrial sector, and airlines.